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Frequently Asked Questions
Answers about sourcing, pricing, payment and delivery. Can’t find yours? Reach out directly.
General & Services
What exactly does IRORUN do?
IRORUN is a comprehensive procurement and supply service company. We help individuals and businesses source, negotiate, purchase, and deliver items ranging from construction materials to office electronics and general supplies.
Where are you located and what is your service area?
Our headquarters is located at No 195 Bamgbose Street, Lagos Island. We proudly provide nationwide delivery covering all 36 states in Nigeria, tracking your orders from origin to destination.
Is there anything you cannot source?
We can source almost any legal and non-hazardous physical product. If it exists in the market, locally or internationally within our network, our dedicated team can find it and deliver it.
Pricing & Quotations
Are your quotes free?
Yes! All quote requests submitted through our platform are 100% free and carry zero obligations to proceed.
How long does it take to get a quote?
Our team typically processes and responds to quote requests within 24 hours. Urgent requests can often be fulfilled faster.
Do you offer discounts on bulk orders?
Absolutely. One of our core services is Price Negotiation. We leverage our network and bulk purchase power to get wholesale discounts, which we pass directly on to you.
Orders & Delivery
How can I track my order?
Once an order is confirmed, you will receive an IRQ Tracking Number (e.g., IRQ-2026-12345). You can enter this number on our ‘Track Order’ page to get real-time status updates.
What happens if a sourced item is defective?
We maintain strict Quality Assurance protocols and inspect items before delivery. However, if an item arrives defective due to manufacturer fault or transit damage, we assist in facilitating the return and replacement process according to the vendor’s warranty terms.
Do you deliver to my house or just to central hubs?
We offer end-to-end logistics, meaning we deliver directly to your specified final destination—be it a construction site, office complex, or residential home.
Still need help?
Our customer success team is available to answer any specific questions you have.